Terms of Service
Last updated: May 31, 2026
These Terms of Service ("Terms") are a binding agreement between you and Molls and Hersh, LLC ("Work Tunnel", "we", "us", "our"), a Utah limited liability company located in South Jordan, Salt Lake County, Utah. They govern your access to and use of the Work Tunnel website, the relay service, and related services (collectively, the "Services"). The downloadable Work Tunnel agent software is licensed separately under our End User License Agreement.
By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services. Please read Section 14 (Dispute Resolution) carefully — it requires individual arbitration and waives class actions, subject to the carve-outs stated there.
1. Eligibility
You must be at least 18 years old and able to form a binding contract to use the Services. The Services are intended for desktop browsers and are not directed to children.
2. The Service
Work Tunnel is a relay that lets you operate Claude Code — or another agentic CLI, or a plain shell — running on hardware you own and control, from a browser on a separate machine. We transmit terminal input and output between your browser and your paired agent device. The relay is a pass-through, not a vault: your project files and code remain on your own hardware and are not stored by us. We may change, suspend, or discontinue features at any time.
3. Your Account
You are responsible for safeguarding your account credentials and for all activity under your account. Notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these Terms.
4. Authorized Use and User Responsibility
You represent and warrant that you have all rights, consents, and authorizations necessary to use the Services to access, connect to, and operate the devices, systems, networks, files, and accounts you reach through the Services, and that your use does not violate any law or any agreement or policy applicable to you, including any policy of your employer or other organization. The Services provide neutral remote-access and connectivity functionality only. You are solely responsible for your conduct and for all data, code, commands, credentials, and content that you transmit through, store in, or process within your tunnels, and for compliance with all laws and third-party obligations applicable to that activity. We do not direct, encourage, or require you to violate any third party's policies, and you agree that responsibility for any such violation rests solely with you. You agree to indemnify and hold us harmless from any claim arising out of your breach of this section.
5. Acceptable Use
You agree not to use the Services to: access any system, network, device, or account you are not authorized to access; distribute malware or engage in fraud, theft, or unauthorized data exfiltration; infringe intellectual-property or privacy rights; harass or harm others; circumvent usage limits, trials, or billing; build a competing product from the Services; or violate any applicable law. Child sexual abuse material (CSAM) is strictly prohibited; we report it to the authorities, including the National Center for Missing & Exploited Children (NCMEC), as required by law. Nothing in this section prohibits good-faith security research or authorized testing that you are lawfully permitted to perform.
6. Subscriptions, Billing, and Payments
Paid plans are offered as monthly and annual subscriptions; you choose at checkout, and subscriptions auto-renew (monthly to monthly, annual to annual) until cancelled. Payments are processed by our Merchant of Record, Polar, which accepts major credit and debit cards (Visa, Mastercard, American Express, Discover). Polar is the seller of record and handles billing, tax, and payment data; we do not store your full card details. Prices are in U.S. dollars. We offer a 14-day free trial that does not require a payment method; at the end of the trial, accounts are suspended (read-only) until you upgrade. You may cancel at any time through Polar's customer portal (linked from your Account page); cancellation takes effect at the end of the current billing period, after which the account lapses to suspended.
7. Refunds
Except where a refund is required by applicable law, all sales are final and we do not offer refunds. Our 14-day no-card free trial lets you evaluate the Services before paying. Where mandatory consumer-protection law grants a withdrawal or refund right, that right applies notwithstanding this section; for EU/UK consumers, by purchasing and requesting immediate access you consent to immediate performance and acknowledge the loss of the statutory withdrawal right to the extent permitted. Chargebacks and refunds that Polar issues as Merchant of Record (for disputes or as legally required) are handled through Polar.
8. Agent Software
The downloadable Work Tunnel agent software (and related CLI and Windows components) is proprietary and licensed, not sold, under our separate End User License Agreement. The license is limited, revocable, non-exclusive, non-transferable, and tied to your account.
9. Intellectual Property
The Services, including the website, relay, software, and all related content and trademarks, are owned by us or our licensors and are protected by law. We grant you a limited, revocable, non-transferable right to use the Services per these Terms. You retain ownership of your own content and code.
10. Submissions and Feedback
If you send us feedback, suggestions, or other submissions, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use them for any purpose, with no obligation or compensation to you.
11. Disclaimers
The Services are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, or error-free. You are responsible for any laws applicable to the data and activities you run inside your tunnels.
12. Limitation of Liability
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim will not exceed the amounts you paid to us in the twelve (12) months preceding the claim. Nothing in these Terms limits liability that cannot be limited by law.
13. Indemnification
You agree to indemnify and hold us harmless from any claim, loss, or expense (including reasonable attorneys' fees) arising out of your use of the Services, your content, or your breach of these Terms.
14. Dispute Resolution; Informal Resolution Then Arbitration; Class-Action Waiver
Please read this section carefully. Before starting an arbitration, you and we agree to try to resolve any dispute informally for at least 30 days after written notice. If the dispute is not resolved, it will be settled by binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable consumer rules, seated in Utah. We will pay arbitration fees that are deemed excessive. You and we waive any right to a jury trial and to participate in a class, collective, or representative action. Carve-outs: either party may bring an individual claim in small-claims court, and either party may seek injunctive relief to protect intellectual property or confidential information in court. This arbitration agreement does not apply where prohibited by applicable law (for example, certain consumer disputes in the EU/UK). You may opt out of arbitration within 30 days of first accepting these Terms by notifying us in writing.
15. Time Limit on Claims
To the extent permitted by law, any claim arising out of or relating to the Services or these Terms must be brought within one (1) year after it arises, or it is permanently barred.
16. Governing Law and Venue
These Terms are governed by the laws of the State of Utah, without regard to conflict-of-laws rules. To the extent a dispute proceeds in court rather than arbitration, the exclusive venue is the state and federal courts located in Utah (Salt Lake County), and you consent to their jurisdiction.
17. Changes to These Terms
We may update these Terms. For material changes we will provide at least 30 days' notice by email and on the site before they take effect, and your continued use after the effective date constitutes acceptance. Some updates may take effect immediately upon notice — for example, new functionality, security updates, bug fixes, a court order, changes required by applicable law, or minor/clarifying changes that do not materially reduce your rights.
18. Termination
You may stop using the Services at any time. We may suspend or terminate your access for any violation of these Terms or for any reason with reasonable notice. Sections that by their nature should survive termination will survive.
19. Privacy and Discretion
We value your privacy and discretion. We do not require, and will not publicly disclose, any association between you and your employer, and we do not link your account to social-media profiles. See our Privacy Policy for details on what we collect and why.
20. Miscellaneous
If any provision is held unenforceable, the rest remain in effect. These Terms (with the Privacy Policy, Cookie Policy, and EULA) are the entire agreement between you and us regarding the Services. We may assign these Terms; you may not without our consent. Our failure to enforce a provision is not a waiver.
21. Translations
Translations of these Terms are provided for convenience only. The English version is the authoritative and legally binding version, and we make no warranty as to the accuracy of any translation.
22. Contact
Questions about these Terms? Please contact us. Molls and Hersh, LLC, South Jordan, Utah.